THE SMALL PRINT
ORDERS
All our products are individually handmade to order therefore no two items will be exactly identical.
Ribbon, bag & envelope colours may vary depending on stock available.
We aim to post orders out within 3-5 working days of receiving them however we may have a short waiting list at busy seasonal or sale times so please bear this in mind when placing your order to avoid disappointment.
You are more than welcome to send a message confirming when you would need your order by, we do understand after all, that a personalised celebration card or gift is no longer of any use after the celebration date has passed. We promise to work 100% as quickly as we possibly can!
PERSONALISED WORDING & NAMES
Please double check your spellings before you checkout. Unfortunately once orders have been printed, it is not possible for them to be altered in any way, unless of course the mistake is our own then in which case a replacement will be sent out to you ASAP.
POSTAGE COSTS
Postage costs are free and parcels are sent via a Royal Mail UK Standard 2nd Class delivery service with the is an option to upgrade to a faster Royal Mail UK Tracked 24 delivery at the checkout if you'd prefer. We only deliver to the UK at this time.
A confirmation dispatch email will be sent to let you know when your parcel is on its way to you.
Great care is taken in preparing your order for its journey and parcels always leave in a pristine condition from our HQ.
If a parcel seems delayed in getting to you please check with your local post office first to make sure it isn't sat waiting for you there before getting in contact so we can take the matter further with Royal Mail.
ECO PACKAGING
We try to make our packaging as eco friendly as possible. We use card envelopes & boxes, paper bags and tissue paper wherever we can. The plastic bags we do use are both resealable, so can be reused, or recycled as they are made from a recyclable polypropylene plastic.
REFUNDS/RETURNS
As all items are personalised to suit then we are unable to provide a returns policy unless the mistake is of course our own in which case a replacement will be sent out to you as soon as possible.
PRIVACY POLICY
In accordance with the 2018 General Data Protection Regulations, here you can find our updated PRIVACY POLICY.
Many thanks for taking the time to read this page. If you have any further questions then please feel free to contact us.
Little Tweet Stationery HQ x